Demography Unplugged

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Say Hello to the Chatbots
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Say Hello to the Chatbots

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Demography Unplugged
Apr 13, 2021
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Say Hello to the Chatbots
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During the pandemic, companies have gone from using AI chatbots and online chat for customer service less than 10% of the time to 25% of the time. The rapid uptake of virtual customer service is stoking anew the long-running debate over automation and job losses.

—Bloomberg

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